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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Valerie A

July 31, 2026

5  out of  5
rating by Valerie A
"Vicky was very friendly, helpful, great customer service"
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Sean

July 31, 2026

5  out of  5
rating by Sean
"I cannot recommend Kendra Gries - State Farm Insurance Agent in Colorado Springs highly enough. From start to finish, the level of customer service was exceptional. Everyone was professional, welcoming, and genuinely committed to making the process smooth and stress-free.
A special thank you goes to Mayra Romero-Condeva, whose attentiveness, kindness, and outstanding professionalism truly stood out. She took the time to answer every question thoroughly, kept me informed throughout the process, and made me feel like a valued customer rather than just another policyholder. Her patience, knowledge, and willingness to go the extra mile are exactly what great customer service should look like.
If you're looking for an insurance agency that truly cares about its clients, I highly recommend Kendra Gries' State Farm office. And if you have the opportunity to work with Mayra Romero-Condeva, you're in excellent hands!"
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Zach

July 30, 2026

5  out of  5
rating by Zach
"Sarah is a rockstar!! She got me going faster then ever on all my vehicles and looked for all the best ways to give me great coverage. Always great and fast service. Thank you for always putting your customers first. It definitely shows!"
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Mahvish Usman

July 30, 2026

5  out of  5
rating by Mahvish Usman
"Paula is absolutely amazing! Shopping for insurance can be overwhelming, but she made the entire process incredibly easy. She took the time to explain everything in detail, answered all of my questions with patience, and never made me feel pressured.

We ended up moving our auto, homeowners, business, and life insurance to her because she consistently found us the best combination of coverage and price. She saved us thousands of dollars a year while actually improving our coverage, which was something I didn’t think was possible.

What impressed me most was how knowledgeable and thorough she was. She pointed out areas where our previous policies left us underinsured, explained the differences in coverage, and made sure we understood exactly what we were getting. It was clear that she genuinely wanted to protect our family and our business, not just sell a policy.

Paula is professional, responsive, honest, and incredibly easy to work with. If you’re looking for someone who truly looks out for your best interests and works hard to find the right coverage at a competitive price, I cannot recommend her highly enough. Thank you, Paula, for making what could have been a stressful process such a positive experience!"
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Jenna Miller

July 30, 2026

5  out of  5
rating by Jenna Miller
"I want to give a special shout out to Kiley. She was amazing to work with and was very patient. There’s a lot of information that gets dumped in your lap, and she was very informative and willing to walk me through the entire process till the end. I look forward to continuing my business with her and this company."
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Christian Laird

July 29, 2026

5  out of  5
rating by Christian Laird
"Paula was amazing she answered all questions we had and gave us a great rate for our auto insurance. She helped me very well and was excellent I highly recommend her."
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Tyler Larsen

July 29, 2026

5  out of  5
rating by Tyler Larsen
"Sarah saved me a ton of $!"
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Megan Dineen

July 29, 2026

5  out of  5
rating by Megan Dineen
"Kiley is the best agent I've ever had! A true insurance seller. I would go no where else!"
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Shaynna Sheppard

July 29, 2026

5  out of  5
rating by Shaynna Sheppard
"working with Kiley has been so helpful! she steered me in the right direction I could not recommend her more!"
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Claire Simon

July 29, 2026

5  out of  5
rating by Claire Simon
"Kiley was so helpful with everything I needed, would go back to her literally any day. Thank you for everything!!!!"
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GRIFFIN

July 29, 2026

5  out of  5
rating by GRIFFIN
"Kiley was amazing and handles all of my home auto and life policies!"
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Michelle Lipphardt

July 29, 2026

5  out of  5
rating by Michelle Lipphardt
"I moved from another State Farm agency in the springs to Kendra Gries office. I can’t explain how amazing Kienin has been in not only answering all of my many questions, and trust me, I have SO MANY QUESTIONS I ask her all the time. She saved me so much money! She looked at my policy and walked me through things I had unnecessary double coverage on. She immediately brought my bill down substantially and I can’t thank her enough! Kienin is a rockstar!! If you need insurance, call Kendra’s office and ask for her!"
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Renthia Monroe

July 29, 2026

5  out of  5
rating by Renthia Monroe
"Great!"
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cesar nivar

July 29, 2026

5  out of  5
rating by cesar nivar
"Excellent customer service it took me five minutes to get a quote and I have an answer back right with my quote wish I was happy with thank you so much"
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Jazz P

July 29, 2026

1  out of  5
rating by Jazz P
"Less than a month after starting my policy, my monthly premium suddenly increased from $180 to $325 with no clear explanation. I reached out for answers and was ignored, including after being told I would receive a phone call that never happened. Communication was extremely poor throughout the entire process.

To make matters worse, my policy was canceled without any notice or explanation. I only found out after checking myself, and even then, no one could tell me why my premium had nearly doubled. Being left without communication and having my policy canceled unexpectedly is unacceptable. I absolutely do not recommend this office"
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Cory n Sage Petersen

July 28, 2026

1  out of  5
rating by Cory n Sage Petersen
"She dont listen to the needs of the customer/client. Harassing and dont do what needs to be done. I asked on multiple occasions to have payment date changed one day of the week to my actual payday and she kept it exactly how it was charging me over $50 a month for my $14 policy. SCAM!!!!!!"
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Amanda Brantley

July 28, 2026

5  out of  5
rating by Amanda Brantley
"I used them for the entire time living in Fountain and they were always amazing at getting things taken care of for us. As a military family moving is stressful and Gage was great at fixing our homeowners insurance. Definitely recommend!"
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Amanda Sansone

July 27, 2026

5  out of  5
rating by Amanda Sansone
"This office has been amazing to work with! Paula was so helpful with life insurance & answered all my questions."
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John Votanek

July 27, 2026

5  out of  5
rating by John Votanek
"Enjoyed speaking with Vikki who helped me with an auto policy and home. Highly recommend Kendra and her State Farm team to satisfy all your insurance needs"
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Valerie Montoya

July 27, 2026

2  out of  5
rating by Valerie Montoya
"This particular office runs like no other office I've ever seen .Your agent should be accessible. The staff are the front line for this office. They're really lacking in people skills."
We responded:
"Hi Valerie, it doesn’t look like you are a client at any of my three locations. Does look like you are a client at a separate agent’s office. I’m sure they would love to address your concern directly. However, our business page does not show to that agency. We would kindly ask you to remove from our page and share feedback with the agency you do business with. "
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Sergio Navarrete

July 25, 2026

5  out of  5
rating by Sergio Navarrete
"To start out I must say that this insurance agent was by far the best experience I've ever had getting insurance, Not only was this young lady extremely patient in her explanations of every bit from beginning to end on what I was buying but she simplified everything that I was purchasing. Every question I had asked was answered in full and when we finally finalized the transaction I knew way more about what I was purchasing then I've ever been explained in my past experiences. Highly recommend this branch with the agent I worked with by far best experience I've honestly ever had I can't express that enough."
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Peirce Barber

July 24, 2026

5  out of  5
rating by Peirce Barber
"My experience was easy going and kienin was very kind and knowledgeable and helped my transition with ease and no hassle. Answered all my questions I needed and was unsure about. The price is was quoted was very reasonable. Thank you for the great experience"
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Gary Loudermilk

July 24, 2026

5  out of  5
rating by Gary Loudermilk
"Kienin made our change to State Farm Ins for our home and auto easy and complete. She carefully explained each step so that we understood and got the coverage we needed. She has a clear understanding of insurance requirements and a personality that makes conversation enjoyable. Thank you for helping us."
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Cathie Shaffer

July 23, 2026

5  out of  5
rating by Cathie Shaffer
"I recently met with Deanne to go over our insurance coverage and was very pleased with the extensive time we spent together. She found issues and explained things in much more detail than I had ever had before and was able to represent the company and the agent while making me feel like she was there for my best interest."
We responded:
"Cathie, thank you for your five-star review. DeAnne is lovely and I am so glad you were able to review your policies with her and understand them better. "
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Stephanie Myers

July 23, 2026

5  out of  5
rating by Stephanie Myers
"Both Kolby and Davis were responsive and eager to provide multiple quotes to make sure we were comparing apples to apples with my other insurance provider that I was with for 34 years. My rates continued to increase every year and finally decided to review what I had and get other comps

Davis went the extra mile and not only saved our family thousands on auto, rental and home insurance, but increased the coverage for both homes. We only gained additional dwelling coverage with extra savings.

I highly recommend Zipperer State Farm! Excellent & friendly client services, unbeatable prices for thorough coverage. 👍🏼"
We responded:
"Thank you for your five-star review! "